Return and Refund Policy
At Sandario, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.
At Sandario, we stand behind every pair.
If it’s not right for you, we’ll make it right.
30-Day Guarantee
You have 30 days from delivery to request a return.
To be eligible:
Item must be unused and in original condition
All original packaging must be included
How to Request a Return
To start a return, contact us with:
Your order number
Reason for return
Once approved, you will receive return instructions.
Refunds
After we receive and inspect your item:
Refunds are issued to your original payment method
Processing time: 5–10 business days
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
We will arrange a replacement or full refund at no additional cost.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer
If the item is defective or incorrect, we cover all costs
Non-Returnable Items
We do not accept returns for:
Used or worn items
Items returned after 30 days
Final sale or promotional items
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your product and place a new order.